Will I get my balance back if I self-exclude?

Yes. Before Self-Exclusion is activated, you'll have the opportunity to withdraw any remaining balance in your account. Once active, all new deposits and betting will be completely disabled.

Can I change my deposit limit after setting it?

Reducing a limit takes effect immediately. To increase a limit, you'll need to wait 7 business days after submitting your request. This policy exists to protect you.

Will I receive promotional offers during a cooldown period?

No. While a cooldown or Self-Exclusion is active, 999ee will not send any promotional emails, SMS, or notifications. We fully respect your decision during this time.

Can a family member close my account?

There is no direct way for a third party to close an account, as account control belongs to the owner as a matter of privacy. However, if a family member contacts our support team on their behalf, we will help take the necessary steps.

What is a Reality Check and how does it work?

A Reality Check is an automatic notification that appears on screen at set intervals. It shows you how long you've been playing and your total winnings or losses, so you can make informed decisions.

999ee Responsible Gaming | Play Safe and Stay in Control

1 What is responsible gaming and why does it matter?

999eeResponsible gaming is one of the core pillars of our platform. Online gaming is a source of entertainment for millions of people, but without proper control it can sometimes lead to financial or mental health issues. 999ee takes this matter very seriously.

Responsible gaming isn't just about following rules — it's about knowing your limits, managing your time and money wisely, and keeping gaming an enjoyable part of life rather than a source of problems. 999ee Believes every player should look after their own well-being.

We have a range of effective tools and policies in place to ensure responsible gaming on our platform. Using these tools, you can easily keep your gaming activity in check.

Keep in mind: Gaming is for fun. Never play to chase losses or with borrowed money.

2 999ee Protection Tools

999eeWe have built several user-friendly tools to make responsible play easier. They can be activated at any time from your account settings.

Deposit Limits

Set a limit in advance on how much you'll deposit daily, weekly, or monthly. Limits take effect immediately once set. If you want to increase a limit, you'll need to wait at least 7 days.

Session time limit

Set a time limit on how long you play in a single session. You will receive a reminder when the time is up and can take a break. Long sessions can impair your judgment.

Reality Check

A pop-up will appear every 30, 60, or 90 minutes to remind you how long you've been playing and how much you've won or lost. This helps keep you aware and in control.

Cooldown Period

Activate a cooldown period of 24 hours to 42 days to stop impulsive play. During this time you will not be able to log in, giving you the space to make more considered decisions.

Self-Exclusion

If you need a longer break, choose Self-Exclusion. You can close your account for 6 months, 1 year, or permanently. Once Self-Exclusion is active, 999ee will not send you any promotional communications.

3 Signs of problem gaming

999eeAs part of our responsible gaming commitment, we want to help you recognize the early warning signs of problem gambling. If any of the following apply to you, consider seeking help.

Ask yourself

If you answer yes to most of the questions below, it's worth seeking support.

Are you spending more time or money on gaming than you originally planned?

Do you feel the urge to keep playing to win back money you've lost?

Are you hiding your gaming habits from family or friends?

Do you want to stop gaming but find you cannot, or feel restless when you try?

Is gaming affecting your work, studies, or relationships?

Are you gaming with borrowed money or dipping into your savings?

If you answered yes to any of the questions above, please contact our support team. Asking for help is not a weakness — it takes courage.

4 Safe Gaming Tips

Awareness is at the heart of responsible gaming. 999eeWe have put together a few simple but effective tips for every player to keep gaming enjoyable at all times.

Set your budget first: Before you start playing, decide how much you are willing to lose and stop when you reach that limit. It is much easier to make that call with a clear head.
Stick to your time limits: Watch the clock. Playing for long stretches without a break reduces your judgment and increases the risk of poor decisions.
Do not play on impulse: Avoid gaming when you're feeling down, angry, or frustrated. The risk of making costly decisions is much higher during these moments.
Do not treat a win as a sure thing: Gaming is entirely chance-based. Winning in the past is no guarantee of winning in the future.
Take regular breaks: Take at least a 10–15 minute break every hour. Get up, drink some water, take a short walk.
Let your family know: Let the people close to you know about your gaming habits. Being open makes it easier to stay in control.
Keep other hobbies too: Make time for other hobbies and activities outside of gaming. Relying on gaming as your only form of entertainment is not healthy.

999ee's Commitment: We never run promotions or offers that encourage excessive or reckless gaming.

5 How to use the protection tools

999eeUsing the responsible gaming tools is straightforward. Just follow the steps below.

1

Log In to Your Account Log in to your 999ee account and click the profile icon in the top right corner.
2

Go to the Settings menu Look for the "Responsible Gaming" option.
3

Set your preferred limits Activate whichever tool you want — deposit limit, session time, or reality check — and fill in the value.
4

Confirm Save changes. Deposit limits will take effect immediately.
5

Get help If you run into any issues, our 24/7 support team is ready to help right away.

Reducing a limit takes effect immediately, but increasing one requires a 7-day waiting period — this is in place for your protection.

6 Minor Protection

999eeParticipation by anyone under 18 is strictly prohibited. We do not compromise on age verification. Every new account goes through a KYC process to confirm age.

If you have children or teenagers at home, we recommend taking the following steps.

Use a password or biometric lock on your device.
Never share your account login details or leave them somewhere others can see.
Always log out at the end of a gaming session.
Use parental control software.
If you have any concerns, let our support team know — we'll act quickly.

If you suspect a minor has accessed your account, contact our support team immediately. We will act quickly while keeping the matter confidential.

7 Support & contact

Do not hesitate to talk about gaming problems. 999eeThe support team is trained and compassionate. We are here to help, not to judge.

Email: [email protected]
Response time: Usually within 24 hours

If you feel that gaming addiction is affecting your life, seeking professional help is the most effective step you can take. Reach out for yourself and your family before it is too late.

1 What is responsible gaming?
2 Protection tools
3 Warning signs
4 Safe Gaming Tips
5 How to Use
6 Child protection
7 Support & contact

Warning signs

If you notice these signs, take a break immediately

Spending beyond your budget

Chasing losses by playing again and again

Skipping sleep or meals to keep playing

Hiding it from family and friends

Feeling restless or anxious when you cannot play

Get started safely

18+

This platform is for users aged 18 and above only. Access by minors is strictly prohibited.

999ee Responsible Gaming — Your Protection Is Our Priority

Why does responsible gaming matter?

Personal limit setting

Break & Cooldown System

Self-Exclusion feature

Gaming History Monitoring

Child protection measures

Expert support services